Job Detail

End-User Support Engineer - FINGENT GLOBAL SOLUTION PVT LTD

Date Posted: Dec 22, 2021
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Job Detail

  • Location:
    Kochi, Kerala, India
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
    First Shift (Day)
  • Career Level:
    Entry Level
  • Positions:
    1
  • Experience:
    1 Year
  • Gender:
    No Preference
  • Degree:
    Bachelors
  • Apply Before:
    Jan 31, 2022

Job Description

We are hiring an End-User Support Engineer for our office in infopark, Kochi.

 

Skill Set:

  • Proven work experience as a Desktop Support Engineer or Technical Support Engineer or similar role.

  • Hands-on experience with Windows/Linux/Mac OS environments.

  • Working knowledge of office automation products and computer peripherals, like printers and scanners, and cellular devices.

  • Knowledge of managing network equipment & anti-virus programs.

  • Knowledge is an asset management tool.

  • Knowledge of the Backup & restore process.

  • Ability to perform remote troubleshooting and provide clear instructions.

  • Excellent problem-solving and multitasking skills. Good communication skills.

  • Customer-oriented attitude.

 

Roles and Responsibilities:

  • Address user tickets regarding hardware, software, and networking and provide a resolution within SLA.

  • Remote troubleshooting for End-user issues (Hardware & Software).

  • Walk customers through installing applications and computer peripherals.

  • Ask targeted questions to diagnose problems.

  • Guide users with simple, step-by-step instructions.

  • System health check and log monitoring.

  • Maintain IT security in all support areas.

  • IT Asset management and inventory update.

  • Report Generation for IT supports activities.

  • Coordinating with IT vendors for support activities.

Benefits

Job is expired

Company Overview

Ernakulam, Kerala, India

We are a global IT company providing strategic IT business solutions and services for complex business problems, in multiple industry sectors including retail, healthcare, finance, education, and more. Our vast technology and industry expertise enabl... Read More

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