Job Detail

Customer Relationship Executive - Mass Wheels Automotives Pvt Ltd

Date Posted: Apr 08, 2021
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Job Detail

  • Location:
    Edappal, Kerala, India
  • Company:
  • Type:
    Full Time/Permanent
  • Shift:
    First Shift (Day)
  • Career Level:
    Entry Level
  • Positions:
    1
  • Experience:
    1 Year
  • Gender:
    No Preference
  • Degree:
    Bachelors
  • Apply Before:
    May 30, 2021

Job Description

We are looking for young and energetic candidates for the position of Customer Relationship Executive (CRE) for our Royal Enfield dealership Edappal.


Responsibilities and Duties:

Customer Feedback

  • Collects customer feedback

  • Plans corrective action with CRM

Customer Complaint Management

  • One point of contact for customer complaints by receiving customer complaints Note down the concerns of the dissatisfied customer in detail in complaint tracker (collected through 3rd-day feedback / 1-2-3 In Moment Score)

  • Ensure resolution of customer complaints

  • Tracking of all complaints and ensure closure and take feedback after closure until satisfied

 

Required Experience and Qualifications :

 

Educational Qualifications: Graduate

Industry: Automobile [2 wheeler preferred], Hospitality, Finance/ Insurance, Retail, Communications

Minimum experience: 1 year preferably in Automobile/customer relationship roles

Profile: Strong focus on customer experience management, adherence to processes and norms
Competencies: Customer Relationship Management Product Knowledge / Brand Insights Analytical Skill.

Location: Edappal, Kerala (Preferred)

Sex : Female

Age : 18 – 35

Job Type: Full-TimeJob

Experience:

• work: 1 year (Preferred)

• total work: 1 year (Preferred)

Benefits

Company Overview

Malappuram, Kerala, India

Mass Wheels is the leading Royal Enfield dealer in Edappal, Malappuram. It offer an extensive collection of different models of Royal Enfield bike to its customers. It provide best sales and services, also we coordinate weekly trips and rides. The bu... Read More

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